The The KNG (Klampid New Generation) Application is an Innovative Approach to Population Administration Services in Kelurahan Dukuh Menanggal Kota Surabaya

Abstrak

.  This research is about the innovation of population administration services using the KNG (Klampid New Generation) application which focuses more on its implementation to the community, especially in the Dukuh Menanggal Village area, Surabaya City. The purpose of this study is to (1) find out the innovation of population administration services with the use of the KNG (Klampid New Generation) application in Dukuh Menanggal Village, Surabaya City, (2) find out the factors that affect the innovation of administrative services to public services in Dukuh Menanggal Village, (3) find out the efforts of Dukuh Menanggal Village in overcoming problems related to inhibiting factors in the innovation of population administration services in KNG (Klampid New Generation) application. This study uses a qualitative method by using a qualitative descriptive research method. The data collection techniques used are interviews and documentation. The data analysis technique in this study uses data reduction and data presentation. The theory used in this study is the innovation diffusion theory according to Rogers. The results of this study show that Dukuh Menanggal Village in carrying out its implementation is in accordance with the operational standards of public service services, namely as a place for the community to submit various population administration documents. The factors arising from the emergence of this innovation are the importance of the competence of technology users and the continuous socialization so that its implementation can be conveyed to residents. Dukuh Menanggal Village also needs facilities and infrastructure to support the achievement of an innovation carried out, as well as the community's understanding of the benefits of population administration documents.